What is the Duties of Front Office Manager?

A Front Office Manager is a very important person in the hospitality and service industries: they oversee everything that happens at the front desk, reception and guest service offices. The Front Office Manager is what guests see first when they come to a hotel thus should guarantee smooth check-in/check-out operations, control bookings and respond to customer inquiries promptly and politely. Moreover, he or she assists in maintaining good communication flow within the organization by working hand in hand with other departments. To keep a high level of customer service and reputation of an establishment a Front Office Manager must have excellent communication skills, problem solving abilities and be organized enough.

What are Attributes Front Office Manager

A Front Office Manager’s function is highly changing and requires a versatile skill set along with being detail oriented. Firstly, strong leadership skills are important because they oversee the front desk staff to ensure that everyone performs their duties well.
Besides handling inquiries, guests’ interactions, including resolving any arising issues, therefore require excellent communication skills. For purposes of managing reservations, coordinating with other departments and maintaining accurate records too, organizational skills are indispensable. Additionally, flexibility is crucial as they have to adapt to changing situations and deal with unforeseen circumstances calmly. In these aspects they try hard to give visitors unforgettable experiences which contribute greatly in loyalty and positive reviews.

What are 10 Duties and Responsibilities of Front Office Manager

The 10 Duties and Responsibilities of Front Office Manager

1. Front Desk  Supervision: The Front Office Manager supervises all activities of the front desk like ensuring smooth check-in and check-out processes, managing reservations and handling customer inquiries.
2. Staff Training and Development: They train new front desk staff members as well as providing ongoing coaching to ensure that the service standards remain at their highest.
3. Scheduling: Controlling departmental schedules to maintain adequate staffing during peak periods and adjusting numbers according to changing requirements.
4. Guest Relations: Dealing with guest matters in a timely manner while maintaining professionalism, aiming at resolving issues to the satisfaction of guests and maintaining positive relationships.
5. Financial Management: They handle cash transactions reconciling accounts for checking the accuracy of bills working closely with accounting department.
6. Inventory Management: Supervising the inventory of items such as papers, key cards and promotional materials to maintain stock.
7. Safety and Security: Using safety measures and security strategies to safeguard visitors, workers, properties by deploying surveillance systems and coordinating emergency plans.
8. Collaboration with Other Departments: Allocating necessary resources for effective communications among housekeeping, maintenance and other departments for a seamless guest satisfaction.
9. Performance Evaluation: Regularly evaluate the performance of front desk staff, offer feedback, identify areas that need improvements or training.
10. Strategic Planning: Lend ideas in creating strategic plans and initiatives that would improve customer service satisfaction levels, grow revenues as well as increase operational efficiency in the front office department.

In so doing, Front Office Manager help run the front office smoothly while ensuring customer experience is fulfilled.